Originally Posted by
Vitali
At least with a regular ticket they can do it. Officially, they're not supposed to be changing promo@wards, so that requires a lot of hassle.
Yes, I understand that. I just wanted to say that the online system sometimes isn't correct, so they should do it anyway. But KL telephone staff are keeping more and more to the rules, instead of bending the rules since the website isn't working correct.