Not sure if this should go into the "award booking issues" thread...
Basically, when I look up, say, ICN->CDG, I can easily get the direct AF flight at full price in miles, but not the connecting KLM flight, ICN->AMS->CDG at Promo@wards price - it doesn't even show up in the results.
Now when I look up ICN->AMS, promo@wards availability is there (direct KLM flight at 50% of the miles); and in my experience I've never seen the "post-acheminement" flights (ie AMS->CDG in this case) be the bottleneck for these tickets.
In the past (and I've done this at least 3 times now), I would book the "main" promo@wards flight, and then call FB and argue for an hour (literally), and they would add the connecting flight manually (and charge me the additional taxes) even though they're "not supposed to touch promo@wards tickets".
Is there an easier way? Is there a way of making it work online? Or does anyone have a "script" that works well when talking to FB on the phone?
Thanks in advance for sharing your thoughts
Vitali