Originally Posted by
5DMarkIIguy
Does Fairmont upgrade Plat members who don't use the Suite/Room certificates? How do you go about getting the upgrades? Call them at the time of reservation? Ask at check-in?
How likely is it to get upgrades compare to SPG Plat?
Short answer is: Complimentary upgrades are not part of the FPC program. You get a limited number of confirmed upgrades vs. the "upgrade at check-in based on availability" at SPG properties (personally I prefer the FPC system as I can make sure I´ll get a suite when it´s really important ot me)
That being said, I´ve received
1) comp. upgrades at some hotels when not using any upgrade certs (usually 1-2 night stays when it would be a waste to burn upgrade certs) or
2) occasionally the hotel told me to "keep the suite upgrade cert for the next stay" when I had confirmed a suite in advance
While not expected, such gestures are always greatly appreciated and increase my loyalty to the individual property, but usually only happen at hotels where I´ve stayed on a regular basis (2-3x/year).