Hmm, I saw the live help box the first few times I used the site but I can't find it anymore.
Anyway, I like this site a lot and the search is a very cool starting point for evaluating trip redemption options!
It's not a full fledged replacement for awardwallet though, as it doesn't support the broad account coverage that awardwallet has. It is missing a number of good travel point programs that should be evaluated in any kind of system like this, including penfed travel, capital one, etc. It also doesn't seem to be picking up my amex MR points.
Very cool site though, and I'm eager to try this out in the future.