Professional, polite, friendly, customer service oriented.... And there is generally plain clothed (management?) standing beyond the checkpoint at MUC with the police, observing and ready to provide assistance if required.
It is a completely different experience for me. I do think that that message however is sometimes diluted by the FTers who complain about the 'extra' security not realising that is (or used to be) for US bound flights on US carriers and is at the 'request' of the US government. For the rest of us, I think that the experience tends to be dramatically different.