kiwicanuck:
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">problems with exams and traffic, and the fact she left it to close to get out to the airport she ended up missing the flight,</font>
FlyerAl:
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">She might be able to avoid paying the change fee altogether if she calls back and tells them the reason she missed her original flight was due to a sudden death in the family.</font>
andrew