FlyerTalk Forums - View Single Post - Points being calculated incorrectly. Check your folios.
Old Aug 8, 11, 10:17 pm
J. Zidell, VP Hyatt Gold Passport
Company Representative - Gold Passport by Hyatt
Join Date: Jun 2011
Posts: 42
Correct Posting of Points

Dear FlyerTalkers,

I hope that you are having a great week traveling the world.

Iím writing you this note from the Regency Club at the Hyatt Regency Mumbai. This is my first trip to India, and I have really enjoyed it. We have some very exciting growth plans in Southwest Asia.

I wanted to address your concerns with the correct posting of points. Iím extremely disappointed whenever this happens, and I can assure you that we take this very seriously. Given the decentralized nature of our property management systems, we do find that issues pop up from time to time. Our goal is to fix these issues, as quickly as we can.

I wanted to let you know, that I hold myself personally accountable for any problems that you find with the posting of your points, and please feel free to email me directly at [email protected] whenever you find a problem, and we will address it immediately.

Itís important that we find and track these issues quickly, so we can address the root cause and not just put a band aid on the issue.

We appreciate your enthusiasm for Hyatt, and I wish you safe travels.

All the best,

J. Zidell, VP Hyatt Gold Passport is offline