FlyerTalk Forums - View Single Post - ARCHIVE: AA schedule changes - free flight change / cancelation / refund
Old Aug 4, 2011, 3:05 pm
  #179  
mingw
 
Join Date: Mar 2008
Location: AUS TUS
Programs: AA PLT, UA GLD
Posts: 993
uhh... AA has free schedule change for award tickets...

Originally Posted by Red L
Same thing happened to me recently. I had booked two award tickets to fly SJU-SEA in October after a cruise. The cruise line said I shouldn't schedule anything before noon, so I chose a 12:15p AA flight.

When the flight schedule changed to around 11:30am, I called to cancel and plead my case for a cost-free miles reinstatement, since I was now out of compliance with what the cruise line would allow. No dice. The agent wouldn't budge, since the time change was less than an hour from its original time (the cruise line wouldn't budge, either -- they were adamant that my scheduled flight had to be after 12 noon).

I had no choice but to pay the fee to have my miles reinstated, and I booked two new (paid) tickets on Delta.
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