The lack of concern for data quality/integrity at Hyatt drives me crazy. Some of the algorithms are still blatantly coded incorrectly despite how many of us have informed them of the issues
Wonder how much time we've all spent analyzing our analyzing our points or promotion credits across multiple stays/months? Simply so we can instruct Hyatt as to exactly what the problem with their system is and step by step directions as to how to fix it.
If you're not a fan of data analysis then you may want to choose a different hotel loyalty program
Annoying to think the value of my time that I spend simply getting my points is worth more than the actual points.
Perhaps the strategy is for Diamond members to double as QA testers (or more like Beta testers)
Hyatt snagged some eCommerce/IT execs from United a couples of years back but I have yet to see much improvement.