Originally Posted by
cliff9973
I have noticed that I am short like 10 base points on some stays, and then have extra on others. I think overall i come out a few points ahead. However, it just annoys me that Hyatt computers can't multiply correctly.
This has happened to me ~ 6 months ago, when all of my points & bonuses were posting exactly 20% lower, regardless of property. That got taken care of manually.
Even though Hyatt customer service is great, I have to call in get get stays to post correctly (either points or the bill like taking off internet or breakfast charges) like 30% of the time. That is just really annoying and a huge waste of time.
Same here. Most of the time it's just a few points shy. Not worth calling about. Other times it is more like 10-20% short. There is something wrong with their system.
Perhaps I should make the "point shaving" a complaint on the hotel surveys I receive.