Originally Posted by
travelmad478
This didn't have anything to do with the "travel industry"--and everything to do with Canadian border patrol. If Amtrak had really been interested in "hustling" then they should have been coming through the cars with a snack cart during the delay!
Originally Posted by
Often1
How does this relate to the travel industry? It's the authorities (Canadian or USA as the case may be who aren't releasing the train).
Correct!
Amtrak's only part in this is to collect the required passport/travel document info and forward it to customs and to ensure that everyone boarding the train actually has said documents on them.
After that, Amtrak has no more say. Once that train crosses the border, it remains in the control of the respective country's agents until such time as those agents decide to release the train with or without all the passengers. It is entirely their call how long they're going to delay the train while they check documents and decide if they're going to deport anyone who came over the border.