Don't Fly Lufthansa!!
They are not helpful at all.
I left my iPod Touch on the plane...and realized it before boarding my next flight...15 minutes later. I notified the ticket counter and instead of calling the LH crew 1299 to check, the LH attendant gave me an email address and told me to send them a note when I get to the States. Duh?!! That's not helpful and we pay them for such service. The food is bad, the service is inept, and the planes are weak....why are they still in business?