Star Alliance launches StarNet to further improve customer service IT network links member airlines’ computer systems

BANGKOK, September 28, 2000 – The member airlines of Star Alliance, the airline network for earth, has launched StarNet – a sophisticated IT solution that links the computer systems of all 15 airlines. StarNet will permit member airlines to share a wide range of information and thereby serve passengers even more effectively.

Using StarNet, employees at one Star Alliance member airline will have on-line, real-time access to systems operated by other partner airlines, allowing them to handle more complex business transactions and provide seamless service to their customers. For example, a ground agent with any Star Alliance airline will have up-to-the-minute information on the status of another member’s flights – being able to advise of delays or
gate changes instantly, without having to send the passenger to the other airline’s counter. StarNet will, in effect, “translate” the information in one airline’s computers and display it on the terminal of another.

The network will handle information from a broad range of systems, including flight status, reservations and frequent flyer plans.