Originally Posted by
tycosiao
Do they (Qantas FF) ever reply emails?
if they do, how long do they take to respond?
I've consistently had replies in under 72 hrs (as WP) - usually a phone call to me. But I suspect non status means non reply (or highly unlikely). But I did use the web section where you identify your FF number so (no doubt) they can prioritise handling of the enquiry.