Originally Posted by lokijuh

My point was there is absolutely nothing in the carriage contract obliging QF to serve particular meals in their lounges or particular brands of champagne either. But expectations are created as to what their lounges will offer, as are (or were) expectations around through check of luggage. People have to realign expectations when enhancements are made, as It is undeniable that QF used to do this and now they don't, simple (a bit like anytime access, but that's another story).

This had nothing to do with status or looking after premium passengers, this was just something they used to do, and in my mind was another good reason to fly QF domestically. It WAS a brand promise, but is no longer.

Note - there is also no contract or obligation for Qantas to offer the free b*s transfer for the passenger to international either, they choose to do so as part of their service. That could be the next to go perhaps, forcing non one-world or pax not on the same PNR to pay $5 travel on the T-BUS?