Originally Posted by
frankxinyu
in this case, he booked TG separately on another ticket, and it is TG's responsibility to look after their premium passengers to gain their loyalty. not QF's. QF did not have his loyalty to start off with.
^ Good point, I hadn't thought of that.
One must also ask, why wasn't the direct MEL-BKK flight on TG booked, would have been lots cheaper, I would imagine.
Dave