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Old Jul 12, 2011, 12:50 pm
  #15  
edcho
 
Join Date: May 2011
Posts: 5,814
Originally Posted by sfoactuary
nobody is saying that they shouldn't take care of their elite customers, but its just the disparity between the elite and non-elite service that brings up all these issues. primarily, that the attitude and demeanor of agents has reported to have been downright rude and unhelpful to general members

sure, most of us on this forum are elites and don't see this happen unless we're mistaken as a GM, but there are going to be times when we are invariable some form of general member, whether its because we're flying on a different airline because of IRROPS, or even just getting a coffee at sbux. I'm sure if you got that type of treatment, you'd probably be just as furious
+1

I would be worried especially if i'm traveling with friends and family (esp a large group). If they got the bottom of the barrel treatment, I would instead book everyone else on a different airline and meet them there.
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