Thank you for your advice again,
channa! I PMed
UA Insider. Shortly afterwards, I called CO again and was surprised that they finally could see the flight I want! Glad their support team is efficient, otherwise not only my weekend but also my RTW trip will be ruined.
However, I still do not understand why a flight that could be booked on UA and CO.com is not viewable on CO phone agent's system? Is the system on CO.com the same as CO phone agent's sytem, SHARES I guess?
Originally Posted by
channa
Glad you got it sorted.
As for what to do about it, not really sure. You're kind of stuck. You're dealing with CO's lousy systems, combined with a superiority culture that has been bred for 20 years where many think they can do no wrong. The culture seems to have been improving since the merger, but organizationally, there is still a lack of empowerment.
There's really only one (1) empowered person at all of CO that we can interact with, and that's UA Insider who is incredibly busy at the moment. Short of notifying him to push the issue, not sure what else could be done.