Originally Posted by
teddybw
Thanks. But again that's not my point.
I booked the flight I want with UA without any problem. I found the flight on CO website. However, CO phone agent could not find it. They said their support team is working on that, but nobody knows how long it would take. (My flight is shortly after the coming weekend, so I am really anxious to grab the seat as soon as possible).
Glad you got it sorted.
As for what to do about it, not really sure. You're kind of stuck. You're dealing with CO's lousy systems, combined with a superiority culture that has been bred for 20 years where many think they can do no wrong. The culture seems to have been improving since the merger, but organizationally, there is still a lack of empowerment.
There's really only one (1) empowered person at all of CO that we can interact with, and that's
UA Insider who is incredibly busy at the moment. Short of notifying him to push the issue, not sure what else could be done.