Old Jul 6, 11, 7:08 pm
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 28,443
Originally Posted by soccerpapi View Post
It seems strange to me that CX does not have official procedures on how to handle these downgrades as they seem to happen so often. Maybe they do and the CX staff is not following them? It sounds like in many cases CX requires the passenger to request a resolution to the involuntary downgrade, where as it should be CX proactively offering a resolution to resolve the issue as they were the ones that involuntarily downgraded the ticketed passenger.

It is a sleazy act to deliberately keep it very opaque. Unless you know better to ask for options of compensation, you would get nothing.
Happy is offline