Join Date: Oct 2007
Location: LONDON
Programs: CX DM, BA G4L, QR PLT, EK PLT, Hyatt CourtesyC, HH DM, SQ PPS, BonvoyTit, UK, VS, UA, DL, AA
Posts: 1,715
It's happened to me on CX from SIN. I had to hunker down and refuse to budge - it was part of a revenue AONE3 and they kept saying to go back to my travel agent. I said no, that as part of a oneworld ticket, I would not be entitled to any refund for a partial downgrade and that I had reworked my schedule to fly on a flight that had First class as I had paid. Finally, after getting no where, I mentioned how star alliance and SQ had first class on all SIN-HKG flights, and things changed. A manager showed up, apologized saying that I would be entitled to cash compensation (which was paltry) or an upgrade on a future flight via voucher that would be mailed to me. I accepted the upgrade and used it on a HKG-CGK later that year.