FlyerTalk Forums - View Single Post - $150 change fee not applied against residual funds

Jul 1, 2011, 3:23 pm

#4

bobcollie

Join Date: Jul 2002

Location: BNA

Programs: DL Diamond, WN A-List & CP, HH Diamond, Marriott Plat

Posts: 93

Quote:

Originally Posted by ArizonaGuy

Unfortunately this is the way it is. I haven't canceled a nonrefundable ticket on another carrier in recent years so I can't speak to what anyone else does.

You understand this correctly - if you cancel a ticket, you get to use the full value of that ticket against a new itinerary after paying the additional $150. It's how US gets additional revenue out of you for canceling a nonrefundable ticket.

It may not be customer friendly, I don't really like it either, but I also don't blame for setting their own policies on nonrefundable tickets. It's a change fee, plain and simple. Even BA charged me $150 to change a return date as far back as 2001.

My complaint is really not against the $150 itself as that is life these days on network carriers, but rather the fact that it cannot be applied to the residual value of the ticket exchange which sets US apart from the other network carriers.