Hello! I am not a regular US Airways flier, instead focusing on DL (Diamond) and WN (A-List) with occasional AA segments thrown in for good measure.
Yesterday I went to exchange a ticket that had previously been cancelled in advance of flight. The ticket had a value of approximately $400 and my new reservation was approximately $275. I know that any residual value between the new and old is kept by the carrier, but apparently on US Airways (and not on any other carrier I fly) they will not apply the $150 change fee against the residual value (meaning that if they had applied residual value I would only owe $25 as an add-collect to ticket).
How are they able to get away with such a different policy as compared to every other carrier out there? I pushed their agents on the phone to explain and provide details, none could find the written policy that substantiated this rule.
Regular US fliers - help or point me to a three-step group
!