American Airlines
Executive Offices

Dear Mr. Mendis,

Please accept my apologies for the difficulty you encountered while traveling through New York with us on February 11.

The issue you addressed is one that we are taking very seriously. Accordingly, a lengthy investigation of the situation was conducted to make sure this does not happen again. The representative in question is no longer employed with the security company providing services at Kennedy. Additionally, steps have been taken to ensure that a Ground Security Co-ordinator is always available at the checkpoint.

We thank you for bringing this matter to our attention. Your business is important to us and we look forward to welcoming you aboard again soon.

Yours truly,

Darla Payrot