Originally Posted by
Deltahater
We are traveling to Mexico next week and all of us are on different locators. I called AA to link them in case there are travel disruptions, but the agent told me that they can't do that. She used the word "merge" synonymously with "link" and she was very sure about the inability to do so.
Is it true that AA can't link records?
So, to go back to answer the question of the thread:
Yes, you
can still link PNRs the way you always could, which, as a few people have pointed out, is simply a cross reference. It does (as stated) give a person with lesser status the higher status with regard to upgrades, and I have successfully (and recently) used it to do so. Other things that you might expect to be linked (like seat assignments) aren't automated.
The AAgent you spoke to was confused and incorrect. It is true that you can't merge two PNRs, but that is a different thing than manually cross referencing (i.e., "linking") them.