Flight/Origin-Destination: AC462 YYZ-YOW
Date: 2011-06-16
Cabin: J
Status: E

Pre departure
Was check in quick and efficient? OLCI
Did you use priority security (if eligible) and if so, was it quick and efficient? Nexus
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? No
Was priority boarding offered (if applicable to your status) and efficient? Yes, yes
If there was a delay, did the gate agent provide timely updates? No delay

Onboard - J cabin:
Were the crew professional & well groomed? Yes
If there was a delay, were you provided with timely updates? No. Notified 10 minutes after scheduled push back that one of the wheels did not pass inspection and maintenance was called to replace it and we should be on our way within 20 minutes. No further notification until 50 minutes after scheduled push back when they did the announcements to turn off electronics. Overheard the crew saying that part of the delay was that the onboard crew was about to go illegal.
Was the IFE activated on the ground? Yes.
Approximately how long after take off did it take for the first meal service/Onboard cafe to begin? About 10 minutes.
How was the quality of the meal/Onboard cafe? Good. Not sure what it was, remeniscent of the new fajita, but it seemed like it was baked and shaped like a pizza pop.
Did the cabin crew offer water regularly throughout the flight? yes

Post departure
If you have checked baggage, did it arrive within reasonable period of time? n/a only torurists check bags

Overall experience/any other comments: the issue with the tire could have been communicated better, as well as an update at 20 minutes past first announcement when we were originally told we would be underway.