Flight/Origin-Destination: AC034 YVR-YYZ
Date: 2011-06-09
Cabin: Y
Status: E

Pre departure
Was check in quick and efficient? yes, yes
Did you use priority security (if eligible) and if so, was it quick and efficient? Yes, very quick and short line
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? No, ate breakfast at Tim Horton
Was priority boarding offered (if applicable to your status) and efficient? Yes, slow, computer not working, GA has to write down pax name and seat #. Meanwhile the computer at the regular line is working, moving very fast.
If there was a delay, did the gate agent provide timely updates? No delay, only 6 minutes behind scheduled departure time. Wow for AC034.

Onboard - Y cabin:
Were the crew professional & well groomed? Yes
If there was a delay, were you provided with timely updates? n/a
Was the IFE activated on the ground? Not until safety demo. Then off. Not on until after airborne.
Approximately how long after take off did it take for the first meal service/Onboard cafe to begin? About 30 minutes.
How was the quality of the meal/Onboard cafe? New chicken sandwich is a lot smaller than the old chicken wrap.
Did the cabin crew offer water regularly throughout the flight? yes

Post departure
If you have checked baggage, did it arrive within reasonable period of time? n/a. connecting to YHZ.

Overall experience/any other comments See above about priority boarding. GA can offer better service to priority pax by switching the line: priority pax use the line with working computer.