Originally Posted by
fungirl
Stayed 2 times recently on regular rates - no 2,000 online booking bonus in either case. Had to request them via Contact Us feature on the website. Got a reply each time with apologies within 5-7 days and 2,000 bonus points credited. Seems to be program/website switch over issue maybe?
I had about 50% hit rate last year (had to request it in remaining 50%). My first stay this year did not post yet so I cannot say. But it is for sure that my stays last year were posting faster than this year.