FlyerTalk Forums - View Single Post - secure messaging -- same rep or do they all use the same name?
Old May 29, 11, 4:34 pm
Join Date: Jan 2007
Posts: 2,902
Originally Posted by jperiod View Post
I keep getting shut down responses on all my cards (and my husband's) when we send secure messages. These are all coming from someone by the same american name (very common amercian name) and a "manager" of some sort. It's starting to be suspicious, especially since they don't seem to actually be reading all of our messages!

Have they stopped responding to messages? Do they typically all use the same name?
Are you US based, or are you using another country's Amex site?
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