FlyerTalk Forums - View Single Post - secure messaging -- same rep or do they all use the same name?
Old May 28, 11, 6:42 am
  #2  
elkhornne
 
Join Date: Feb 2011
Programs: AA Lifetime Gold, HH Diamond
Posts: 863
I think a good number of their CSR is from a third world country. I've had the same (not so good) experience. You would think as big as they are they would be better. I get canned responses. Yesterday the CSR couldn't help me and referred me online and told me how to resolve my problem thru their secure web site. Amazing!
elkhornne is offline