To throw in my tuppence worth:
- As a WP, I don't see you've done anything to make the program any more attractive (whilst simultaneously devaluing my tier through addtional bonuses for lower ones)
- Changes made to the loyalty bonus have also devalued this two-fold by both de-rewarding more frequent flyers and capping annual accrual of this benefit
- No email to either me or the SO (also WP) informing us of these "enhancements", so your communications strategy stinks.
- A big from this member.