FlyerTalk Forums - View Single Post - JFK-LAX UA Drats! Foiled again...
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Old Feb 14, 2000, 6:21 pm
  #5  
Brian
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Join Date: Jun 1999
Location: Los Angeles
Programs: Loyal to Myself
Posts: 8,303
Well, Craig, as great as the service was, and it was great, I still would have rather been sitting in a nice business seat. I think that the purser did a tremendous job, but when United elects to overbook business class, they are making a bet that they won't underdeliver to anyone. Often, they probably win. This time they lost.
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