From: Qantas Frequent Flyer [mailto:
[email protected]]
Sent: Tuesday 17 May 2011
To: Subject: Exciting news about your membership
Dear Mr ….
At Qantas Frequent Flyer, we are committed to the continued improvement of the program and to responding to the needs of our members as we work to enhance your experience.
The following exciting changes are aimed at reflecting member feedback, with extra benefits and privileges available when you fly and bringing you new ways to earn points.
Flight benefits and changes
Increased Cabin bonuses
From 17 May 2011, we are increasing Cabin bonuses to give you even more points when you fly Qantas: your Cabin bonus will increase from 10% to 25% in Premium Economy, from 25% to 50% in Business and from 50% to 100% in First when you fly Qantas (with a QF flight number on your ticket).
Platinum One - Exclusive extra benefits for our most frequent flyers
Many of our members earn more than triple the Platinum retain level of 1,200 Status credits a year, which equates to many hours in the air. When airports and our aircraft are your second home, we want to do even more to ensure your journey is as smooth as possible. We'll soon introduce extra benefits for members who earn over 3,600 Status credits within their membership year, including a dedicated team to look after your travel needs every step of the way.
An improved upgrade experience
In late 2011 we plan to roll out a smoother, more convenient points upgrade request and notification process, including SMS confirmation of upgrade requests (for eligible Qantas flights with a QF flight number).
Changes to the Loyalty bonus
From December 2011, you will earn a Loyalty bonus of 8,000 points for every 500 Status credits you earn within a single membership year - up to a maximum of four Loyalty bonuses per membership year. This will replace the current bonus of 5,000 points for every 450 Status credits. For details visit qantas.com/latestnews.
Changes to using points for surcharges, fees and taxes
Due to ongoing volatility in fuel prices, from 1 July 2011, when using points for surcharges, fees and taxes on eligible Australia and New Zealand Domestic Classic Award flights, the points required will increase from 3,000 to 4,500 points per segment.
New ways to earn points
Earn points and Status credits on new Jetstar fares
From 17 May 2011, you can be rewarded every time you travel on an eligible Jetstar flight, with the option to add points, Status credits and other benefits to your base fare for an additional cost. Members who select to add a Plus or Max bundle to their Starter or Business fare on Jetstar will earn points and Status credits. For details visit qantas.com/jetstar
Optus to join Qantas Frequent Flyer
Optus and Qantas have announced plans to create a loyalty alliance that will allow Qantas Frequent Flyer members to earn points across Optus Consumer and Small Business services. The planned alliance, further details of which will be released in the coming months as agreements are finalised, is set for launch later in 2011 and unites two of Australia's most recognised brands. To register your interest and to be informed of any further developments - click here
epiQure by Qantas Frequent Flyer: New wine and food community exclusive to members
Coming soon: Enjoy the finest of wines, recipes from Neil Perry and another way to earn points. Qantas will shortly be launching epiQure by Qantas Frequent Flyer an online community for members passionate about food and wine.
For further details please visit qantas.com/latestnews. Thanks for joining us on our journey.
Kind regards,
Sid Gokani
Head of Loyalty Operations
* Saving does not apply to points or cash required for surcharges, fees and taxes. For selected travel dates between 18 July and 16 September 2011. Other conditions apply.