Originally Posted by
eightblack
EK could easily do this - if they put their minds to it and had the right people (in terms of resource not just competence).
They can do it already. I have been evaluating the Mercator CRM and CASA product for my employer over the last few months and am very impressed by the functionality it can provide (if deployed properly). Tracking by revenue spend on base fares (but not ancillary spending) is already available as a function.