FlyerTalk Forums - View Single Post - Air Canada denies seat to N.S. man with peanut allergy
Old May 11, 2011, 7:45 am
  #3  
Santander
 
Join Date: Apr 2011
Location: CHI
Programs: UA 1K, MR Titanium, IHG Gold, National Exec
Posts: 3,840
"We fly about four or five times a year to different countries," she said. "In March 2010, we went to the Bahamas — from Halifax to Toronto, Toronto to the Bahamas — and there were no problems, no questions, nothing."
I'm not exactly sure how 4 segments over a year ago makes them frequent flyers, or even somewhat regular flyers. Unfortunately, a lot of people just buy the ticket and show up at the airport not really knowing what's going on. The woman (or actually, her son... he's an adult) should have went on AC's website and looked at what they needed to do before they got on the plane. AC can't be liable for an allergic reaction in-flight.

The situation could have probably have been handled better from AC's end if the CSM/Lead really told the husband "You're on your own." Whoever arranges travel for RBC should have done better.
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