Originally Posted by
o2bnzhongguo
She then said the reason for the varying responses was most likely because reps didn't know about a new program they have called Best Bonus Available Program (or something like that) which allowed them to give the best bonus available at the time to a cardholder.
Amex gets a big ^ from me for this. People will no longer feel "discriminated" against for not getting a better bonus that was available to others.