FlyerTalk Forums - View Single Post - Reinstating lost ThankYou points from cancelled Premier Pass card
Old May 4, 11, 10:04 pm
  #6  
robertw477
 
Join Date: Dec 2001
Location: Coconut Creek, FL
Programs: AA Lifetime Platinum-2 MM Starwood Plat,Delta DM
Posts: 946
This happened to me and they almost clipped me for 300,000 points. Tell them when you called to cancel nobody told you that you would lose the points? I am very big with Citi and they basically reopened the card and reinstated the points. If I wanted to close the card again I could after I spend those pooled points. If you earned the points and they deposit into your account this should not be legal for them to take the points away which happened to you.
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