GTHCGTH

Try to board with "EliteAccess" on any Monday morning/Thursday afternoon flight ex-EWR. With some 50+ on the upgrade list for a 737-500 with just over 100 Y seats, MORE THAN HALF of Y is trying to board at once. Not once have I seen a line form during this process either as every single elite/companion/Y-B rushes the gate as if there's only 3 people being called up. In order to get any chance at overhead space above row 7/21, unfortunately I HAVE to join in on this mob.

How management sees this as the optimum model with respect to efficiency, incremental revenue, and customer satisfaction when compared to the legacy United model simply baffles me. I kept assuring myself and other elites in line that "things will get better once they assess the situation and aligns to UA's model". Guess I was wrong.