Originally Posted by
Boraxo
We can easily construct a proposal matrix for 1K voice, no, along these lines:
Domestic/International
Flight Length >2 hours/2-5 hours/6+
Nature of Problem:
Flight Delay/Cancel
Broken Seat
Broken IFE
Broken light/charger
Meal issue
Toilet
Service issue
Other
I would think UA has this already but it sounds like nobody has really given an y thought to what would make sense or be appropriate.
I agree that this would make compensation a more subjective thing and that sounds like a huge improvement. The problem is that people react differently to different issues. Personally, a broken reading light would be a disaster unless I'm sitting by the window on a day flight, but broken overhead IFE would be a blessing. So compensation does need to be put into perspective, and that perspective is something which only the complainant can provide.
Having said that, I am a 1K and have been for 3 years now and I have never received any compensation from UA for anything (they did put me up for one night going PVD-IAD-PIT because I would have missed the IAD connection, despite protestations that a taxi from IAD might have been cheaper!), so I'm guessing this policy is not going to affect me very much.