FlyerTalk Forums - View Single Post - Downgrading compensation - it's official!
Old May 1, 2011, 9:32 pm
  #109  
edwards183
 
Join Date: Sep 2009
Location: MSN
Programs: AA Plat 1MM, HH GLD, Hyatt Diamond, SPG GLD
Posts: 325
Let’s face it. Someone probably did a six sigma project on compensation requests and costs during the merger discovery, then compared it to a similar project at CO and looked at the variances. Then they crafted a new policy. They probably are trying to get rid of skykits due to the fact that there are no controls in place for CS management, and that the issuance of compensation should be purely a customer service function.
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