After a batch of many CO and UA flights in recent weeks, I fail to see how UA's customer service ranks below CO's. IME, the level of service on UA ranks above CO, and if this new downgrade is any indication, I am not pleased. I fly UA because I feel that they value my loyalty and listen to their "valued" loyal customers. Based on this thread, and the numerous threads about CO's day of UFC structure, I fail to see how CO will continue to win my business. I will wait to see how things shake out before jumping ship, but I do want those who are listening to hear this 1K's displeasure.