Originally Posted by
garykung
that have staff-verified issues, like broken seats, non-working IFE, even mechanical delay, luggage damage
Thats brings up a good point, I wonder if they are refering to subjective matters: check-in line was slow, mean FA, wine was not "good", seat was uncomfortable, not enough salt in the food, too much salt in the foodx etc.
Maybe they will give a some leeway for the objective issues you mention?