Originally Posted by
emanon256
Dear Mr. Emanon:
I regret you continue to be frustrated by my response. Our responsibility in Customer Relations is not to apologize . . . .
Classic.
Originally Posted by
Brasila
That's possible but I really do not think most people know even who to contact to get compensation and the people you mentioned, I am sure are a minority.
I think it is coming from the CO corporate culture where the customer is wrong and they are right. Nothing more then that.
(emphasis added)
Oh, right! That must be why I've had so many broken seat controls, audio jacks, and IFE systems on UA flights. The passengers right before me must have deliberately broken them to get compensation! Looks like CO nailed this one.
