Originally Posted by
abhilife2001
Good to know but for many of us this would involve considerable cost considering that these kinda calls dont end quick from my experience..
Btw, did u get clear answers and rules for this benefit from them ? If yes, kindly share here for everyone's benefit since I have got conflicting answers and I see so have others..
Why don't you write to Skywards asking for these exact terms and conditions and highlight your experience with the two calls and your utter frustration and disappointment. See what they say.
A bit OT but I find it strange how the airline industry is one of the few where companies can get away with dissatisfied customers. I had a concern (not even a complaint, just a concern) about a product I'd purchased recently and the company offered to replace it, within about 3 days of my writing in to them. Premium air travel is a premium product and one expects a similar level of customer service. Ok but the margins on premium air travel are much smaller than on other premium products.