Downgrading compensation - it's official!
Just received an email back from UA Customer Relations regarding a broken AV (all E seats) problem on CO operated flight. Here is an alarming extract.
Thank you for getting back to me. Please understand that I have re-visited your concerns, and I very much regret that you continue to be unhappy with us. United is in the process of redesigning our compensation guidelines and in the interest of creating a financially sound airline we will not be able to be as generous with our compensation as we have in the past. We will no longer be issuing compensation for every contact and in fact are limited compensation to 6 times per 6 month period. I am sorry for any disappointment this causes.
As your flight was on Continental and we are currently still operating as separate carriers, I have forwarded your concern regarding the entertainment system to their attention.