This thread gives you the basic resources you'll need to successfully book your award flights using your Miles and More miles. This thread is for everyone, both newbies and long-timers needing assistance. All award and upgrade questions are welcome.
Basics - What you need to know
Award travel can be booked either online or on the phone. Phone numbers can be found under "Help and Contact" when you login to the M&M website.
The first point of reference should be the
Miles & More flight awards information page. This thread is meant to help clarify issues once you've read the information on the M&M website.
Online booking is possible for:- Round trips (one or more segments each way)
- One way trips
- Open jaw trips
- Double open jaw trips
- Most Star Alliance partner awards or other M&M partners
Phone booking is required for:- 3 region awards
- Round-the-world awards
- Infant awards
- Few Star Alliance partner awards or other M&M partners
Information Not Documented on M&M
Number of connecting flights allowed- One region awards - 1 connecting flight (2 segments each way)
- Two region awards - 2 connecting flights (3 segments each way)
- Three region awards (or more) - 3 connecting flights (4 segments each way)
Stopovers- One region awards - no stopovers allowed
- Two regions (or more) - 1 stopover outbound, 1 stopover inbound. Stopovers cannot be in award originating region.
Award Hold
It is possible to place an award on hold for up to 6 days from the creation of the booking, before having to issue the ticket. This is dependent on the airlines involved, some airlines require immediate ticketing, while others allow a 48 hours hold.
Important Links
I welcome any correction or addendum, as information changes. PM is the best way to reach me.