I would not be very happy. Especially if it involved not getting the benefits of Platinum membership (and for the sake of this thread, let's not get into you may or may not get upgrades, etc.)
Did SPG mess up somehow? Yes, as the OP documented in the first post.
Could this somehow transpired differently? Yes.... hmmm, Starwood Lurker I and II comes to mind
. I have found that Platinum Concierge has been very good on the first level of the call. Very seldomly do i need to go to a supervisor to get things done. But, YMMV.
As for dates, i would not have waited until Feb 2nd to call about this. Would have called the minutes
i got the email about the downgrade on Jan 18th.
As for the 5k points, is it enough? i'm not sure.