Flight/Origin-Destination: C620
Date: Mar 27
Cabin: J
Status: SE

Pre departure
Was check in quick and efficient? NOT REALLY. There were at least 10 upgrades just lying out at the gate so as each of us came forward, the GA tried to find our names. Again, the upgrade is supposed to be a perk, isn't it? So when the GA says "I've been calling your name for the last 15 minutes, do you still want the upgrade?" it kind of takes away from the whole experience. I arrived at the gate at the posted boarding time......and really, with so many upgrades, why weren't they released earlier and emailed.
Did you use priority security (if eligible) and if so, was it quick and efficient? In transit from YYC
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Fine
Was priority boarding offered (if applicable to your status) and efficient? The signs were there but the gate agents did not follow them and nor did the PAX. Wouldn't this be someting relatively easy to quality control?
If there was a delay, did the gate agent provide timely updates? n/a delay occured after boarding

Onboard - J cabin:
Were the crew professional & well groomed? yes
If there was a delay, were you provided with timely updates? yes BUT the oh so often confusion with senior GA staff comng on the plane with radios and walking up and down and trying to find passengers.......wouldn't it be better to have them available to help during the boarding process, rather than to come in at the end and try and sort out the problems? We had 5 pax that they thought had boarded (they kept calling out their names) but who hadn't....plane was delayed by 20 mins
Was the IFE activated on the ground?
Was a pre-departure beverage offered on the ground? no!
Did crew offer to hang your jacket? yes
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? orders taken on the ground but no order was followed in terms of status
Did crew offer a hot towel prior to the meal service? y
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) 1 hour
How was the quality of all the meals? good
Did the cabin crew continiously top up the beverage of your choice yes throughout the flight?

Onboard - Y cabin:
Were the crew professional & well groomed?
If there was a delay, were you provided with timely updates?
Was the IFE activated on the ground?
Approximately how long after take off did it take for the first meal service/Onboard cafe to begin?
How was the quality of the meal/Onboard cafe?
Did the cabin crew offer water regularly throughout the flight?

Post departure
If you have checked baggage, did it arrive within reasonable period of time?

Overall experience/any other comments Overall experience on the plane was good. As has often been my experience, the boarding process and GAs can really be challenging......

perhaps I am just tried and overly negative tonight.