Flight/Origin-Destination:AC146 YYC-YYZ
Date:16-Mar-2011
Cabin:Y
Status:E

Pre departure
Was check in quick and efficient? OLCI didn't give a BP. E line was quick.
Did you use priority security (if eligible) and if so, was it quick and efficient? Nexus lane was closed.
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Cookies and drinks were fine. Internet speed continues to be TERRIBLE; far, far worse than the free airport wifi.
Was priority boarding offered (if applicable to your status) and efficient? Yup, well done.
If there was a delay, did the gate agent provide timely updates? N/A

Onboard - Y cabin:
Were the crew professional & well groomed? Yup.
If there was a delay, were you provided with timely updates? N/A
Was the IFE activated on the ground? Yes. No problems with it during flight.
Approximately how long after take off did it take for the first meal service/Onboard cafe to begin? This was brutal. They came around 20 minutes in the flight to those of us who had purchased meals to say that they had no meals on-board, only snacks (something the website fail to mention when booking), and to take our order. It took another 30 minutes after that to receive some cheese and crackers. Ridiculous.
How was the quality of the meal/Onboard cafe? Cheese was fine.
Did the cabin crew offer water regularly throughout the flight? No. Only once, immediately after the first go through the cabin.

Post departure
If you have checked baggage, did it arrive within reasonable period of time? N/A
Overall experience/any other comments
Honestly, it was one of the poorer experiences I've had on AC this year. In addition to the above mentioned slow service, they then didn't ever come around to pick up garbage (even after announcing they were going to do so), and when I tried to give it to the FA she just told me to put it in the seat pocket. Feel bad for the cleaners after that flight.