Flight/Origin-Destination:
YYJ - YYZ - YHZ
Date:
12 Mar 2011
Cabin:
Executive / coach
Status:
Elite

Pre departure
This is my first bad experience. Upgraded at the 4 hour window for both segments, discovered that the new computer AC uses won't allow me to upgrade the second segment before it's own 4 day window. Instantly cleared first segment upgrade, waitlisted for second. did OLCI at the 24 hour window, it would not allow me to check in as all segments had not hit the 24 hour window. Waited all day for the second flight window, it would only allow me to check in for the second segment, called AC, web help, technical support, nothing. I went to the airport and checked in at the machine, which only printed the first segment. gave up and checked in with a real person.

No priority lane at YYJ, used priority twice at YYZ when I left for a couple smokes. no wait either time.

YYZ lounge was good, love the self serve drinks, elevator is very slow. only chips and veggies.

Priority boarding went well both times, some gate lice were in the way at YYZ. Upgrade never cleared, the flight was full.

Onboard - J cabin:
It was comfortable, good service, attentive crew, IFE worked, neither power outlet not working seat 2F AC190 YYJ-YYZ. pre departure OJ/Water offered. waffles were soggy, the chicken sausage was kinda sketchy. Beverages were flowing.

Onboard - Y cabin:
It was like walking into hell after coming from executive on the first segment. There should be a rule that once you sit in F, you are never subjected to Y again.
In all seriousness, it was ok, E175 jet, clean, IFE, good service from attendants.

Bags arrived quickly, nothing damaged.

Overall experience/any other comments
I believe that there is a computer glitch for OLCI if you have a segment waitlisted for upgrade, Hopefully it will not occur on my return trip.
I want a pod this time!